Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized eco-friendly packaging designed to secure the pot and protect the foliage. Each plant is hydrated before transit, and we include heat packs during winter months to ensure they thrive during their journey to your doorstep.
What is your return policy for live plants?
We offer a 30-day 'Arrive Alive' guarantee. If your plant arrives damaged or in poor health, simply send us a photo within 30 days, and we will provide a replacement or a full refund.
Do you provide care instructions for each plant?
Absolutely! Every plant comes with a digital care guide tailored to its specific species, covering light requirements, watering schedules, and humidity preferences to help your new greenery flourish.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Klarna.
Can I track my order once it has shipped?
Yes, as soon as your order is dispatched, you will receive an email with a tracking number and a link to monitor your plant's progress in real-time.
Are your plants pet-friendly?
We have a dedicated 'Pet-Friendly' collection featuring non-toxic plants like Calatheas and Hoyas. Please check the 'Pet Safety' tag on individual product pages for specific information.